User Agreement


Please, read this User Agreement (“Agreement”) intently before using the website (“Website”), Android and IOS mobile apps, and online services (“Services”) operated and rendered via this Website.

This Agreement is a contract between the Website User (“you”, “your”) and the Website operator TRASTRA EU UAB (“we”, “us”, “our”), and applies to all persons, visitors, users and others who access or use the Services.

By accessing or using the Services you agree to accept and comply with all and any terms of this Agreement. If you disagree with any part of this Agreement, you should forthwith cease to use our Website.

TRASTRA EU UAB is a company duly incorporated in the Republic of Lithuania under company number: 306044056, with a registered address at: Vilnius, Eišiškių Sodų 18-oji g. 11.

General Provisions

By using our Website and registering for our Services you must read, agree with and accept all of the provisions of this Agreement and any further updated versions afterwards, including our Privacy Policy, Cookies Policy, AML Policy, and any other terms and rules referred to this Website and Services use.

You may use this Website if you are not a person barred from receiving our Services under the laws of the applicable jurisdiction. By using this Website you warrant and represent that you are at least 18 years old and authorized to enter into agreements by law.

You are allowed to register only one account on our Website and not have had a previous account with us that was blocked. Thus, any additional account may be suspended.

This User Agreement shall be governed by, construed, interpreted, and enforced in accordance with the laws of the Republic of Lithuania.

This Agreement provisions may be not applicable exclusively in the case where the applicable and governing law prevails or supersedes. If any provision of this Agreement is or is found to be inapplicable or unenforceable under the law, that will not affect the applicability or enforceability of the other provisions of this Agreement.

This Agreement replaces all prior discussions and arrangements that might have taken place in that regard.

We reserve the right to alter, vary and revise the provisions and terms of this Agreement, whenever lawfully, commercially, technically, whatsoever driven, as the case may be. Such revised or updated versions shall apply from the date of publication, unless otherwise expressly stated.

The Card

Currently, residents of the countries only, itemized in FAQ section, can apply to us for Card and for our services.

The Services

On our Website, we arrange provision of the Wallet and the payment Card, facilitated by our partner(s), in order you could buy, sell and manage supported cryptocurrencies, as well as apply for, manage and load money onto a Trastra payment card.

We cannot pledge or assume responsibility for any cryptocurrency values and rates. By reason of uncertainty, unpredictability, and fluctuation nature of cryptocurrency, the transactions with and holding of cryptocurrency fall within high-risk activity. You undertake to monitor any changes relevant to this activity, including but not limited to your account state and balance.

The Wallet. To set up the Wallet Service you need to pass the verification process successfully and create your Wallet account. You can be provided by the algorithm of the Wallet setting-up actions in the FAQ section. Thereupon, the system will generate and provide you with the Wallet keys, and you will be solely and absolutely responsible for their safe storage, back-up and use.

Purchase of cryptocurrency. You may purchase cryptocurrency by exchanging available funds in your account or using a credit or debit card. Cryptocurrency will be added to your Wallet as soon as Cryptocurrency exchange from available funds in your account has been confirmed by the Cryptocurrency network. Payment for cryptocurrency by card does not facilitate immediate purchase of cryptocurrency, as banking processing take reasonable time and may be subject to AML screening by involved banking institutions. However, there is no guarantee that every card payment will be accepted for cryptocurrency purchase.

The Card. Currently, our Card is available to be ordered only by residents of the countries according to the supporting list in the FAQ section. The Card Service enables you to make payment transactions wherever prepaid debit cards, issued by the card network shown on the Card, are accepted. However, there is no guarantee that every merchant or business operator will accept your Card for a given transaction. When you order and activate the Card, it will be linked directly to your account opened with our Services.

Referral program. A referral program is a form of affiliation where you may refer other clients to use a service for the incentive or profit that is given as a reward every time they use your unique Affiliate link. You can find more detailed information in the FAQ section.

To improve the Website use, we may consider to review, vary and develop offered Services, cryptocurrency(-ies) list, the third parties, vision and the terms of this Agreement, at our own discretion. Please, check our website on a regular basis to keep updated in that regard. Download the Affiliate Agreement

The Fees. Services fees can be found here. Card Fees Table is available at TRASTRA Fee Information. We reserve the right to change the fees from time to time.

Terms, fees and conditions of Card Service are available at TRASTRA Card Terms and Conditions.


You shall timely file or cause to be filed all tax returns and reports required to have been filed and has paid or caused to be paid all taxes required to have been paid. We do not undertake any taxation agency or reporting obligations related to your filing or paying taxes. Due to our abstention from such taxation agency or reporting obligations, residents of the USA or some other territories shall experience limitations of our Services.

The Third Parties

We use or may use facilities of the other relevant third parties (our partners, service providers, contractors, agents, any lawfully and legally organised and acting entities), in order to provide our Services.

On our Website we include or may include the references or links to the third parties’ websites. These references or links are or may be declared, published and exposed/displayed on our Website solely for general information and your reference purpose. We, thus, do not control outbound Websites, nor take responsibility for their content.

We may transfer, sub-contract, or otherwise deal with your rights and obligations under this Agreement, without prior notice to you or your consent. You may not transfer to any other person, sub-contract, or otherwise deal with your rights and obligations under this Agreement.

Intellectual Property

All content included in our Website, unless uploaded by Users, is the property of and controlled or operated by our company and/or that of other relevant third parties (our partners, service providers, agents, financial institutions, social media, any lawfully and legally organised and acting entities), whether registered or unregistered. Therein, content means, including but not limited to, any text, images, logos, trademarks, graphics, designs, software, data compilations, audio, video, page layout, and any other form of information capable of being stored in a computer and any other device and that appears on or forms a part of this Website.

By using the Website you realize and accept that such content is protected by copyright, trademarks, and any other intellectual property rights. Nothing on our Website shall be construed as granting by implication, estoppel or otherwise, any license or right to use any logo, trademark, or service mark displayed on our Website, without the owner’s prior written consent. You must not otherwise reproduce, modify or amend, copy or replicate, transmit, distribute or use any data of this Website content without the respective owner’s prior written consent. Subject to these restrictions, you may only view, download for caching purposes only, and print any content from our Website for your own personal use.

Banned Activities

You are strictly prohibited from our Website and Services use where and if you behave, intentionally or unintentionally, as follows, including but not limited to:

  • In any way, which may be related to money laundering, drug trafficking, terrorist activities, criminal activities, any other illegal activities;
  • Infringement of any IP rights;
  • In any way, which causes, or may cause, damage to the Website, including but not limited to the security and safety features, or interferes with any other person’s use of the Website;
  • Insulting the other Users of the Website;
  • In any manner that damage or may damage our good name and repute;
  • In any way which is harmful, unlawful, illegal, abusive, or in breach of this Agreement and any applicable law or regulation.

Breach of the Agreement

If you breach this Agreement regarding any of its provisions, we will take measures to the fullest possible extent permitted by law regulations with regard to any admitted violation or infringement. Pursuant to this, without limitation, we will block your access to the Website immediately, with subsequent prosecution procedures.


You use our Services at your own risk and subject, but not limited, to the disclaimers stated in this Agreement.

Any Services, data, tools on this Website are provided “as is” and on an “as available” basis. We have no obligation to update information on the Website. To the maximum extent permitted by the law, we provide no expressed or implied warranties of accuracy, compatibility, reliability, wholeness, integrity, the usefulness of our Website.

Cryptocurrency trading and holding is a risky engagement and you confirm that you are aware of and acknowledge this and act at your own discretion considering and estimating, without limitation, your personal skills, market conditions, your financial state. Neither we nor our relative third parties shall be held liable in that regard for any of your activities outcomes resulting from your use of the Services.

While we use reasonable endeavors to ensure that the Website is secure and free of errors, viruses and other malware, we do not warrant or guarantee in that regard. Users take responsibility for their own security, that of their personal details and their computers, and any other potential or obvious risks. You commit yourself to notify us immediately of any unauthorized access to your account or any other breach of security by e-mail: [email protected]

Limitation of Liability

We will not be held liable to you in respect of any losses in connection with our Website and Services, arising out of events beyond our reasonable control.

Nothing under this Agreement will limit or exclude your liability for fraud or fraudulent misrepresentation, or any of your liabilities in any way that is not permitted under the law.

To the maximum extent permitted by law, we or our relevant third parties accept no liability to you in connection with the Website and Services for any of the following, including but not limited to:

  • Any business or commercial losses, such as loss of profits, income, revenue, anticipated savings, contracts, or commercial opportunities;
  • Your action or inaction on our Website, any deals made through our Website;
  • Loss or corruption of any data, database or software;
  • Any special, direct or indirect, incidental, punitive or consequential loss or damage;
  • Any errors in the content of our Website, any delay, disruption, failure, non-availability, or suspension of work of our Website;
  • Any other losses or damage that may be incurred through using this Website, content, Services rendered through this Website.


You hereby are held liable to indemnify us or our relevant third parties (our partners, service providers, agents, financial institutions, if and where applicable, any lawfully and legally organised and acting entities) indemnified against any losses, damages, costs, liabilities and expenses. You will be liable for indemnification regarding, without limitation, legal expenses and any amounts paid by us to other relevant, applicable, involved party for any legal advice in litigation or dispute resolution incurred as a result of your breach of this Agreement or anybody’s rights when using our Website or Services rendered through hereof.


We may terminate or limit your access to our Services instantly, without prior notification, for any reason whatsoever, without limitation, if you breach the Agreement.

All provisions of the Agreement, which by their nature should survive termination shall survive termination, including, without limitation, Intellectual Property provisions, Disclaimers, Indemnity, Limitation of Liability.

Contact Us

Should you have any questions about this Agreement, please contact us at: [email protected]