Frequently Asked Questions
- How long does it take to send cryptocurrency?
- How to contact TRASTRA Support team?
- Which cryptocurrencies can I use with my TRASTRA account?
- My verification request has been rejected, what should I do?
- How do I Exchange Crypto to Euro and Vice Versa?
- How to buy cryptocurrencies?
- How do I activate my TRASTRA Payment Card?
- Which country can I apply for TRASTRA services from?
- How to contact TRASTRA Support team?
- How to get started with a TRASTRA Crypto Wallet?
- What is TRASTRA and why should I trust it?
- I didn't receive account activation email
- How do I sign up in TRASTRA Web App?
- Why do I need to verify my account?
- Capturing Document Images Best Practices
- I cannot upload documents because I keep getting a rejection message.
- Restoring 2FA (Two-factor Authentication) after phone was lost
- How do I enable 2FA?
- I forgot my password, what should I do?
- The New Device Confirmation link doesn’t work. What should I do?
- My email account was hacked
- Why are we asking for Proof of Funds?
- What documents do I need to provide as Proof of Funds?
- Personal Information
- How do I block my TRASTRA Card?
- Where can I find CVV code and other secure information on my TRASTRA card?
- How to track TRASTRA Card order?
- Can I change the address of the card delivery?
- Can I pay for my TRASTRA card with fiat money?
- Can I pay for TRASTRA card with another crypto except BTC?
- About TRASTRA Payment Card
- Why my card is not working?
- How do I get the transaction details in the TRASTRA Mobile App?
- How to get the TRASTRA App?
- How do I send and add crypto with the TRASTRA Mobile App?
- How do I get verified with the TRASTRA Mobile App?
- How do I exchange funds with the TRASTRA Mobile App (video)?
- How to enable 2FA in the TRASTRA Mobile App
- How can I change reference currency in the Mobile app?
- Where can I check the status of transaction?
- What happens when I do not use destination tag with XRP?
- What is the Ripple destination tag and where do I find it?
- How do I withdraw funds in ETH?
- Can I choose the transaction priority when sending BTC?
- How long does it take to send cryptocurrency?
- How do I Exchange Crypto to Euro and Vice Versa?
- How do I send funds from my TRASTRA Crypto wallets to an External Wallet?
- How long does it take to transfer money with TRASTRA?
- Which countries are in the SEPA zone?
- All about TRASTRA Crypto accounts with IBAN
- How can I top up my TRASTRA account via IBAN bank transfer?
- IBAN transfer to external account
- What is a SEPA transfer?
- Which currencies are supported for SEPA transfers?
- Are there any limits to incoming transfers?