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Failed bitcoin transaction. What should I do?

Does your crypto transaction have “failed” status in one of your TRASTRA multiple crypto wallets or Activity log? This means that the transaction didn’t take place.

When the transaction is made, your balance will decrease by the amount of the transaction. This amount will be frozen till our system checks if it is possible to proceed with the transfer. Therefore, if you make a transfer from your TRASTRA wallet to another wallet and it fails, you shouldn’t worry as the frozen amount will be taken off from hold, and your balance will remain the same.

You can also contact our Support Team (email: [email protected] or via live chat) and provide the details of this transaction (TXID or value) for more information.

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