Question 1

Steps to verify your TRASTRA account and upload documents

Accepted Answer

TRASTRA account verification is the process of confirming your identity based on provided documents. After verification, you will be able to activate 6 crypto wallets and to order your TRASTRA Payment card.

You need to pass 4 steps of verification procedure:

Phone number verification (Step 1);
Filling in your address (Step 2);
Document uploading (Step 3);
Liveness check (Step 4).

The full list of documents you have to upload during the procedure can be found here. Here's a quick guide on how to upload documentation to pass verification successfully.

Please log in to your TRASTRA account.
There are two ways for account verification. The first one is from the main dashboard on the right bottom corner, tap the blue button Order Card:

And the second one: from your profile page by tapping the Verify account button:

Step 1 - you will be directed to the phone number verification web page.

Select your country code and enter your phone number and hit Send me code. We’ll send you an activation code right away. If you haven’t get one, there is an option to resend it:

Step 2 - verification of your address is also required. Please fill in all fields here and provide your address:

Note, the information you provide during the verification process will be displayed in your account profile and your TRASTRA card will be delivered to this address. When all is completed, to continue the procedure, please click on the button Next (it will be active when all fields are done).

Step 3 - you will be required to verify your personal information. Here you need to upload your documentation.

Please select a type of ID.

A field to upload the document will be activated. Please attach the document to prove your name and date of birth by tapping the Upload document option.

When all is completed, to continue the procedure, please click on the button Next. 6. Step 4 - passing a liveness check. Please click the Start button and follow all the instructions.

Move closer or move back if it's needed.

Press Next button after successful face capture.

After passing all the steps you will receive a message that your documents are on review.

Please wait for a few minutes till our system makes all the checks and informs you about results. In case if you didn't pass the check, our system will inform you about it and describe the reason for rejection. You can press the button and try to upload the documents one more time.

If you are getting a rejection message, please read the article here. After that, you’ll get a notification message about successful account verification. You can go back to the main account dashboard. The status of your TRASTRA account will be changed to “Verified”. The details about how long the procedure lasts you can find here. It usually takes about 15 minutes but sometimes it may take up to 2 days. You can also verify your account using the TRASTRA applications for iOS and Android. See here how to pass verification via mobile application.

Question 2

How can I order the TRASTRA card?

Accepted Answer

Please follow the procedures mentioned below to order a TRASTRA Payment card:

Log in to your TRASTRA account and enter the main dashboard.
Make sure there are sufficient crypto funds in your TRASTRA multiple crypto wallets. Find more details about TRASTRA fees for card order here. If you need any step-by-step instructions on how to deposit funds on your crypto wallets, please click here.
Select the option Order Card under the tab Cards:

4. You will be taken to the next page. Refer to the standard fees and confirm them by clicking the Next button.

5. Make sure the shipping address is correct and hit Confirm.

6. If you have no funds in your crypto wallet, you can top it up directly from the Card Order form.

You can send funds from your external wallet to the generated address.

More detailed instructions on how to deposit funds on your crypto wallets you can find here. 7. Choose cryptocurrency you want to pay with, make sure you have the amount equal to 9€ and press the Order Card button.

Your TRASTRA card will be delivered within 7-10 shipping days. Note: when you receive your card, you need to activate it in your TRASTRA dashboard to start using it. If the card has not been delivered in the estimated timeframe, kindly contact support for the issue. You can also order your payment card using the TRASTRA applications for iOS and Android.

Question 3

How long does it take to send cryptocurrency?

Accepted Answer

Any crypto transaction needs the network approval to be successfully completed.

The time varies depending on many factors. The main ones are:

Network congestion at the time you initiate your transfer. The more transactions the network needs to process, the longer each one takes.
Transaction fees. Miners prioritize transactions by the fee they receive for confirming them. If the fee is high enough, transactions can be processed quicker.

You can read more about mining fees here. Six standard confirmations have been set up by the Bitcoin community. Different exchanges require different numbers of block confirmations before they’re considered final. For Bitcoin it takes from 2 minutes to 4-6 hours in extreme cases, and for Ethereum, Bitcoin Cash, Litecoin, Ripple, USDC, and USDT - from 15 seconds.

Question 4

List of 31 countries where you can order the TRASTRA Bitcoin Card

Accepted Answer

The full current list of 31 EEA countries for TRASTRA card delivery is the following:

Austria Belgium Bulgaria Czech Republic Croatia Cyprus Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy

Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom

TRASTRA cards are also issued and delivered to the French-administered territories outside Europe:

Guadeloupe
French Guiana,
Martinique
Reunion
Saint Martin.

We are widening our coverage to make TRASTRA available worldwide. To provide you with legal and reliable service, we undergo all local regulatory compliance procedures. As soon as they are met, we will launch our product in your country without any further delay. We will definitely keep you updated with the notification emails regarding this.

Question 5

Liste des pays de l&#8217;Espace Economique Européen (EEE) supportés par TRASTRA

Accepted Answer

TRASTRA offre des services de livraison et de distribution de cartes au sein de l'Espace Economique Européen (EEE). La liste complète des pays de l'EEE se trouve ici. Nous prévoyons d'étendre ces services dans un avenir proche. Toute expansion dans ce domaine sera annoncée individuellement à chaque client via le tableau de bord et par e-mail. L'Espace économique européen, abrégé en EEE, se compose des États membres de l'Union européenne (UE) et de trois pays de l'Association européenne de libre-échange (AELE) (Islande, Liechtenstein et Norvège, à l'exclusion de la Suisse). L'accord sur l'EEE est entré en vigueur le 1er janvier 1994. Il vise à renforcer les relations commerciales et économiques entre les parties contractantes et porte principalement sur les quatre piliers fondamentaux du marché intérieur, notamment : la libre circulation des marchandises, des personnes, des services et des capitaux. La disponibilité de données statistiques comparables est considérée comme pertinente pour les quatre libertés et est donc incluse dans l'accord. EU enlargements Les élargissements de l'UE ont eu un impact direct sur l'accord EEE, et l'EEE élargi comprend désormais 30 pays (les pays de l'AELE en italique) :

Belgique	(BE)	Espagne	(ES)	Hongrie	(HU)	Slovaquie	(SK)
Bulgarie	(BG)	France	(FR)	Malte	(MT)	Finlande	(FI)
République tchèque	(CZ)	Croatie	(HR)	Pays-Bas	(NL)	Suède	(SE)
Danemark	(DK)	Italie	(IT)	Autriche	(AT)	Allemagne	(DE)
Chypre	(CY)	Pologne	(PL)	Islande	(IS)	Estonie	(EE)
Lettonie	(LV)	Portugal	(PT)	Liechtenstein	(LI)	Irlande	(IE)
Lituanie	(LT)	Roumanie	(RO)	Norvège	(NO)	Grèce	(EL)
Luxembourg	(LU)	Slovénie	(SI)

Question 6

How do I activate my TRASTRA Payment Card?

Accepted Answer

TRASTRA Payment card can only be used once you have received and activated it. Note, you cannot activate the card if it has not arrived yet.

Here's a quick guide that helps to activate your card:

To get started, log in to your TRASTRA account.
Locate the Cards section on the main dashboard.
Click the Activate button (Figure 1-1):

Figure 1-1: The Activate card button

There is also an activation feature under the Exchange Funds option (Figure 1-2):

Figure 1-2: The Activate card button 2

When you tap the Activate button, there will be a pop-up with the request to fill in your CVV code from the card (Figure 1-3):

Figure 1-3: Pop-up with CVV code request

Your CVV (Card Verification Value) number can be located by looking on the back side of your TRASTRA debit card, as illustrated in the image below (Figure 1-4):

Figure 1-4: CVV number location

Enter 3- digits CVV code and hit Confirm.

You can also activate your payment card using the TRASTRA applications for iOS and Android. Would you like to know how to find your personal PIN-code from TRASTRA Payment card? Please click here for more information. If you have any issues with your TRASTRA Payment card activation process, don’t hesitate to contact our Support Team directly (email: support@trastra.com or via live chat).

Question 7

How to buy cryptocurrencies?

Accepted Answer

Please follow these simple steps to buy crypto with TRASTRA. 1. Sign in with your TRASTRA account. Please make sure that your account is already verified.

2. Select the Buy Crypto tab on the Deposit Funds section or simply click the Buy Cryptocurrency button in the top-right corner. You need to choose the wallet which you want to receive your crypto to.

3. Choose the cryptocurrency you want to buy and enter the amount of EUR you are going to spend. You will see the amount of cryptocurrency you will receive in the right field. Click the Buy button and Confirm the transaction on the confirmation screen. Note: During the first five days, the limit is 300 EUR per day. You can get acquainted with the limits by clicking the More about limits.

You will be redirected to the page of our Partners for further processing of your purchase.

4. Enter your Phone number, Full name, and Date of birth. After you filled in all the required information, you will need to agree with Terms of Use and Privacy Policy. Just tick the box and press the Continue button.

5. You will need to enter the credentials of the card you are going to use for your purchase. Please make sure all the details are correct. Press the Continue button for further processing of your purchase. You will need to authorize your purchase with 3-D Secure confirmation. As soon as your transaction is confirmed by the bank, it will be processed.

6. After the payment is confirmed with the 3D Secure, you will also need to verify your phone number on the side of our Partners. Note: If it is the first time you make a payment, probably, you will have to upload a photo of you holding your ID and take a selfie.

7. You will receive a confirmation that the transaction is being processed. Usually, it takes from 15 to 60 minutes to process and for crypto to be received. Note: If the situation on the market allows the execution of your order on conditions not worse than you agreed on, the order will be completed with an even better price. After you confirmed your purchase, your order is matched to the orders on the exchange — sometimes the amount can be even greater than agreed on as the purchase is filled with a Market order.

Question 8

How do I withdraw and use crypto funds from TRASTRA account?

Accepted Answer

Once you have funds in one of your TRASTRA multiple crypto wallets, you can easily make use of them with a few clicks. Currently, there are several ways available to withdraw funds:

You can also exchange crypto into Euro using the TRASTRA applications for iOS and Android.

Question 9

My verification request has been rejected, what should I do?

Accepted Answer

The full list of requirements and document upload guidelines for account verification can be found here. If you sent your documentation and got a rejection email from us, please contact the Support Team directly.

Question 10

My exchange transaction failed. What should I do?

Accepted Answer

No worries, a failed transaction does not mean that your funds were lost. If your transaction during an exchange didn’t go through for any reason, it means that we will monitor it and process it accordingly. If you would like it to be processed immediately, please contact our Support team and provide the details at email: support@trastra.com. When you reach out, kindly let us know the transaction ID, amount, and time. Our TRASTRA Support Team will assist you.

Question 11

I didn&#8217;t receive a bank transfer. What should I do?

Accepted Answer

Before you make a bank/wire or SEPA transfer, please verify the following:

You entered the details correctly
Your country is in the SEPA zone (for SEPA transfers). The full list of the SEPA zone countries can be found here.
Your country has no any limitations/sanctions for making international transfers (for wire transfers).

The most common reasons why the payments may fail:

A transfer was made with wrong details (wrong account holder name or account number, etc.). In this case, the bank may take an additional charge for the transaction refund.
Please bear in mind, wire transfers (both SEPA and International) can be processed only in EUR.
If you used SEPA credentials for international bank transfers, please double check it with your bank.

If you have any issues with wire/SEPA transfers, please contact the sending bank directly and provide the details of your bank transfer for more information.

Question 12

About Referral Program

Accepted Answer

You can get rewards for Telling about TRASTRA:

5 EUR – for each card activation
0.2% – from сrypto sell exchange volume (with a 6-month time cap for referral and negotiable at later stages based on volume)

How to view the monthly statistics? For web users:

open Rewards section in the Dashboard
Select Total tab or open the tab for any month

How to share the referral link? For web users:

Log in to Dashboard and open Rewards section.
Copy the referral link.
Paste the link in social media, send by email, post on a website.

For App users:

Log in to TRASTRA App (iOS/Android)
Open Rewards Section
Share the link in social media, send by email etc.

How does it work? You bring new users who register with TRASTRA with your unique Affiliate link. You get a reward as soon as they activate the ordered card. You help increase our brand awareness - you get a profit! What kind of users can you bring? Our card is useful for those who want to spend crypto on a daily basis. Those are people who own different amounts of crypto and wish to convert and spend it as Euro. The list includes miners, traders, gamers, freelancers and digital nomads earning crypto. We are also targeted on educational channels and communities, as well as businesses providing their employees with crypto payments. Compliance Terms & Regulations: Please note that for successful verification on the platform, your affiliate subscribers must be residents of the EEA (European Economic Area) and have a valid ID within the EEA zone, in order to meet compliance and AML regulations.

Question 13

Bitcoin &#8211; What is it?

Accepted Answer

Bitcoin (BTC) is the first known and decentralized cryptocurrency created by an unrevealed person or group called Satoshi Nakamoto in 2009.

The concept of Bitcoin lies in the opportunity for peer–to–peer transactions of digital money with no need for any middle party like banks. These transactions are processed by network nodes and recorded in blockchain – digital and public ledger.

Bitcoins are unable to be printed as FIAT money; they are mined and do not have a physical form. Mining is a process of adding transaction records to the blockchain; or, in simple terms, working–out computationally–difficult problems by сomputer software.

Bitcoin mining is limited; in fact, only 21 million Bitcoins exist. These 21 million can be used for different purposes; the main one stays the same – purchasing things online without any governmental or economical monitoring (Figure 1-1).

Figure 1-1: Bitcoins in circulation

Source: https://www.blockchain.com/charts/total-bitcoins

Other advantages of Bitcoin are:

payment freedom: buy/sell BTC, send, receive or withdraw anywhere at any time;
fee–selection: low fees and a possibility to choose Bitcoin exchange, wallet and fee rates on spending;
no–risk for merchants: no personal information needed to use Bitcoins;
no–inflation: Bitcoin cannot be subjected to inflation.

“Instant transactions, no waiting for checks to clear, no chargebacks (merchants will like this), no account freezes (look out Paypal), no international wire transfer fee, no fees of any kind, no minimum balance, no maximum balance, worldwide access, always open, no waiting for business hours to make transactions, no waiting for an account to be approved before transacting, open an account in a few seconds, as easy as email, no bank account needed, extremely poor people can use it, extremely wealthy people can use it, no printing press, no hyper–inflation, no debt limit votes, no bank bailouts, completely voluntary. This sounds like the best payment system in the world!” – Trace Mayer J.D., a Leading Monetary Expert on Bitcoin and Gold Bitcoin is not subjected to inflation and is not controlled or operated by banks. However, the price for BTC depends on the human factors of public supply and demand. Multiplication of cryptocurrency price and circulation supply shows the size of currency (market capitalization). Market Cap is the main metric to compare BTC prices. Market Cap in 2017 shows dramatic growth of BTC (Figure 1-2).

Figure 1-2: Bitcoin Charts

Source: https://coinmarketcap.com/currencies/bitcoin/#charts Bitcoin gained popularity after the revolution it had caused in the financial world by cryptocurrency market creation. Bitcoin consumers rely on BTC because of its decentralized nature, easy setup, anonymity, transparency, miniscule fees, and fast transactions. BTC wallets are not controlled by the government, so that BTC can be withdrawn and spent with freedom.

Question 14

What is Ethereum (ETH)?

Accepted Answer

Ethereum (ETH) is a software blockchain-based platform that keeps immediate reports of digital transactions. Ethereum was produced by Vitaliy Buterin and his team in 2015.

This platform does not involve any central maintenance or securing authority, and allows only “smart contracts” – highly programmable digital money for peer-to-peer transactions running without any contribution of a third party.

As a payment method, Ethereum blockchain platform recognizes only Ether – native Ethereum cryptocurrency, also called “digital oil/fuel,” the second digital currency after Bitcoin.

The price of ETH as the price of BTC also depends on public supply and demand.

Market Cap of ETH in 2020-2021 (Figure 1-1):

Figure 1-1: Ethereum Charts, 2020-2021

Source: https://coinmarketcap.com/currencies/ethereum/ Despite the fact that Bitcoin and Ether are both digital currencies, they have technical differences and substantial distinctions in purpose and capability. ETH's efficiency is in transactions, while BTC's is in storing value. BTC's allure lies in money, while ETH empowers all other things to move on the network.

In comparison with BTC, Ether has several advantages:

ETH is not limited, as BTC is, to 21 million.
ETH is mined in just 14 seconds, while to mine 1 BTC you need more than 10 minutes.
BTC mining algorithm is called “proof of work,” which avoids hacker violations, while ETH will soon switch to the next level algorithm: “proof of stake.”
BTC is just digital money, while ETH is a higher type of digital currency allowing the existence of smart contracts and development of higher-class apps.

Read more here: Will ETH beat BTC someday?

Question 15

Bitcoin Cash &#8211; What is it?

Accepted Answer

Bitcoin Cash (BCH) is a cryptocurrency created on August 1, 2017. BCH is an upgraded version of Bitcoin Core software. The “Bitcoin Jesus”, Roger Ver, says this about Bitcoin Cash: “Bitcoin Cash is the real Bitcoin and will have the bigger market cap, trade volume and user base in the future.” Bitcoin Cash is not an altcoin, it is Bitcoin. Or, better say, Bitcoin Cash is a hard fork of Bitcoin Core. Hard fork is the only method for developers to update Bitcoin software. Developers just split the existing network and create another Blockchain with another set of rules. It means that BCH shares the same transaction ledger and history of Bitcoin Core. Bitcoin Core and Bitcoin Cash are different networks, have different prices and market cap. The reason for Bitcoin Cash creation was Bitcoin’s scalability. The size of a block of transactions is limited to 1 MB. This limit in Bitcoin Core causes considerable setbacks in transaction processing period and limits the number of transactions that can be handled in the network. So what are the benefits of Bitcoin Cash? Bitcoin Cash has an increased block size of 8 MB. This means that Bitcoin Cash is able to deal with the high volume of transactions in the network. Bitcoin Cash also doesn’t use SegWit (Segregated Witness) - a code adjustment that frees up block space by removing some parts of the transaction that are not crucial. Bitcoin Cash transactions are 99.56 percent cheaper than the transactions in the Bitcoin Core network. The confirmation of such a transaction took an average of ten minutes, because the mempool of pending transactions is cleared with each block. The price of Bitcoin Cash does not depend on the price of the original Bitcoin. But taking into consideration the fact that Bitcoin is still the world’s leader in crypto, if its price increases, most other cryptocurrencies will also see the boost in price. The Bitcoin Cash Market Cap and prices (Figure 1-1):

Figure 1-1: Bitcoin Cash Charts

TRASTRA recognizes the value and the leader position of Bitcoin Cash in today’s market, which is why we have a Bitcoin Cash wallet for our users, which is totally safe and free. To know more about our multiple crypto wallets, read here.

Question 16

What is Litecoin (LTC)?

Accepted Answer

Litecoin (LTC) is a peer-to-peer cryptocurrency created by Charlie Lee. Lee wanted to create “a lighter version of Bitcoin”, quicker and cheaper. Thus, on October 13, 2011 a fork of Bitcoin Core client went live. The creation and transfer of Litecoins is, like Bitcoins, not controlled by any authority, and thus is decentralized. Today Litecoin is one of the most popular cryptocurrencies with significant numbers in Market Cap (Figure 1-1):

Figure 1-1: Litecoin Chart

What is the difference between Litecoin and Bitcoin? Besides the fact that Litecoin is a fork of the Bitcoin Core client, the “silver” Litecoin is very different from the “gold” Bitcoin. Here is why: The first reason is the speed of the transaction in the network. The Litecoin network generates blocks about four times faster than Bitcoin, which means that litecoin confirms transactions faster and processes a bigger quantity during the same period of time. The second reason, and some people consider it to be essential when it comes to litecoin market supply, is the number of litecoin coins that can be ever mined. Bitcoin has a limit of 21 million, while the litecoin limit is much higher - 84 million. Another significant difference between Bitcoin and Litecoin is the algorithm used to solve a block, and the quantity of coins that are created after solving the block. Bitcoin uses SHA-256 (Secure Hash Algorithm 2), and Litecoin works on memory-intensive algorithm Scrypt. Litecoin is stored in a digital wallet, the same as bitcoin wallet. (Insert: read more: what is bitcoin wallet) Here at TRASTRA we have a digital wallet not only for Bitcoin, but also for Ether, Litecoin, Bitcoin Cash and Ripple. To get more information about TRASTRA multiple crypto wallets, read here.

Question 17

What is Ripple (XRP)?

Accepted Answer

Ripple (XRP) cryptocurrency was issued by the Ripple company for the Ripple network in January 2013. Currently (01/07/2021), it is in the list of the largest free cryptocurrencies by market cap in the world (Figure 1-1):

Figure 1-1: Ripple and Market Capitalization

What are the advantages of XRP? XRP runs on XRP Ledgear, and all the transactions in this network are validated by “trusted” nodes authorized by Ripple. The transaction executes when the majority of nodes agree with it. Every transaction takes up to 4 seconds, and yes, it is much faster than other cryptocurrencies. All the transactions in the network should have a specific gateway (institution, individual) linked to the recipient. XRP itself is used mostly not to send funds, but serves as fuel in the network and consists of IOUs (document acknowledging debt/due payments). Ripple differs from Bitcoin in the mining processes. Actually, Ripple cannot be mined and does not have miners. The company issued 100 billion tokens in 2015, and they say it is the total number of XRP that there will be. Lots of banks and payment providers use Ripple cryptocurrency to provide their clients with liquidity because of its speed. In general, Ripple is trying to make international payments easier and faster. What do opinion leaders think about Ripple? Roman Guelfi-Gibbs, the CEO and Lead Systems Designer for Pinnacle Brilliance Systems Inc. said: “Ripple certainly has the potential to move up a notch in 2018, but I think it will be more likely in 2019. As the market observes more projects being coded in other algorithms such as XRP, ETH will likely take a backseat to the next big coin/token. It will take some time for the markets to digest this, so I am projecting 2019 to be the likely time for it to take place. Of course, with crypto, anything can happen, so watch closely.” Where to store Ripple? Ripple can be stored in a digital wallet, just like other cryptocurrencies. Here at TRASTRA we have a Ripple wallet for you. To explore more information about TRASTRA multiple crypto wallets, click here.

Question 18

How to buy Bitcoin or Ethereum (BTC/ETH)

Accepted Answer

Bitcoin and Ethereum are considered to be the most popular and promoted cryptocurrencies in the world.

Figure 1-1: Cryptocurrencies by Market Cap

Source: https://coin.dance/stats/marketcaptoday Bitcoin and Ethereum are used to buy and sell different things online without any banking or governmental control — they are decentralized. There are some steps required for purchasing BTC and ETH. First of all, you need to create your BTC/ETH wallet which stores your private key. Digital wallets differ by their types, features, platforms and security level. (Read more here: What is a Bitcoin Wallet / Bitcoin Address?) The second step is to choose where to buy BTC/ETH. There are some common solutions. You can find a person or friend and buy Bitcoins or Ethereum directly with no fees and by current rates of exchange. You also can use a vast variety of cryptocurrency exchanges, but, before using them, you need to become acquainted with possible payment methods and charged fees. Only a few exchanges allow turning BTC and ETH directly into cash. This is why using personal blockchain banking like TRASTRA is the simplest way to buy BTC and ETH. You can find up-to-date Bitcoin buy and sell rates from the most popular exchanges on BitcoinCharts (Figure 1-2).

Figure 1-2: Bitcoin Charts

Source: https://bitcoincharts.com/markets/ The third step lies in payment method selection. As we’ve mentioned above, various exchanges accept different payment options. You need to choose wisely an exchange with the payment option that works best for you. Your last step is buying and storing your Bitcoin and Ethereum in your wallet. A process of purchasing differs depending on whether it is an exchange or personal blockchain banking. On the exchange, after your first trade, your BTC or ETH will be automatically sent to your exchange account. After that, you’ll need to transfer cryptocurrency to your wallet. The exchange may charge some money for the transfer. With TRASTRA you can buy Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple and USD Coin via transparent and easy-to-understand solutions. Our personal blockchain platform provides you with BTC, ETH, BCH, LTC, XRP and USDC wallets available in the unique web app, Payment account with IBAN allowing incoming bank transfers, and TRASTRA Payment Card.

Question 19

How to buy Bitcoin Cash, Litecoin, Ripple, USDC and USDT

Accepted Answer

Despite the fact that Bitcoin Cash (BCH), Litecoin (LTC), Ripple (XRP), USD Coin (USDC), and USDT are 5 different cryptocurrencies with different stories and missions, half of them are in the top 10 cryptocurrencies by Market Cap value today (01/07/2021). Figure 1-1:

Figure 1-1: Top 10 cryptocurrencies by Market Cap value

Bitcoin Cash, Litecoin, Ripple, USD Coin, and USDT can be used in many diverse ways, but all of them can be exploited to buy and sell things online, to make crypto payments, and just to invest money for future opportunities (HODL). Read more The process of purchasing BCH, LTC, XRP, USDC, and USDT can seem quite difficult for beginners, but it becomes easy with our 3-step guide. First of all, you need to create Bitcoin Cash, Litecoin, Ripple, USD Coin, and USDTwallets. TRASTRA BCH, LTC, XRP, and USDT FREE wallets can be created in web and mobile applications in just 1 click. Read more here. Later on, you need to choose the way and place you’ll buy BCH, LTC, XRP, USDC, and USDT As we wrote previously, there are some common solutions, like buying crypto from your family and friends, or finding a person online who is ready to sell you coins directly with no fees and at the current rates on the exchange. You can also choose an exchange where fiat currencies or other cryptos can be exchanged for the mentioned coins, but you should be aware of the fees charged, and the terms and policies of these services. You can find up-to-date crypto charts with buy and sell rates on CoinMarketCap. Figure 2-2:

Figure 2-2: Buy and sell rates on CoinMarketCap

After buying cryptocurrencies on an exchange, you’ll need to transfer them to your personal and free TRASTRA wallets. Here is a complete guide on how to transfer crypto to your TRASTRA account. Be aware: the exchange may charge some money for the transfer. Moreover, you can purchase crypto right from TRASTRA Dashboard. Find the tutorial here. Storing cryptocurrency in TRASTRA wallet is totally safe. Read more about TRASTRA wallets security in the TRASTRA account section.

Question 20

What is TRASTRA and why should I trust it?

Accepted Answer

TRASTRA is your personal blockchain banking that combines the benefits of Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple, USDC, and USDT with traditional payment infrastructure. We provide our clients with secure and stable service (wallets with six types of cryptocurrency) as well as a fully-featured banking applications, including an instantly manageable debit card. In the web application, you can easily top up your card with cryptocurrency, send and receive money. TRASTRA guarantees stable web application, instant support, and advanced security. We have more than 10 years experience in banking-services development. We believe in the future of cryptocurrencies and have substantial expertise in the blockchain, payment, and banking processes. Our mission is to help people to manage cryptocurrencies as simply as traditional money and spend it in their day-to-day lives. The company is registered in London; we have an office in Prague as well.

Question 21

How to get started with a TRASTRA Crypto Wallet?

Accepted Answer

TRASTRA gives you financial freedom as you can access your online account anywhere and anytime. It is absolutely convenient, fast and safe! In the TRASTRA App you can easily store, buy, sell or convert crypto into traditional money and cash out with TRASTRA Payment card.

Here is a guide on how to start your personal online banking with TRASTRA:

Sign up and create an account to get the best features of our services. If you need any step-by-step instructions, please click here.
Verify your account. Proceed with ID verification to unlock all TRASTRA features and receive your free TRASTRA Multiple Crypto Wallet and TRASTRA Payment Card.
Add Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple, USDC, and USDT to your account. Find out more about how to top up your multiple crypto wallets here.
Order TRASTRA Payment card to Exchange the crypto into fiat and cash out using any POS system (ATM/Retail shop). Read a guide.
Make crypto transfers to other wallets (to your friends, colleagues, employees, etc.) and receive incoming ones with our secure wallets and IBAN transfers. Find out more about cryptocurrency transfers here.
Make easy exchanges from crypto to FIAT and vice versa in the TRASTRA Web App. Please click here to get more information.
Stay in touch. Read our blog and find us on social networks.
Do you have any additional questions about TRASTRA and our services? We value the relationship with our customers. That’s why ongoing support is our priority. Do not hesitate to contact us anytime you need (email: support@trastra.com or via live chat). We're happy to help!

Question 22

I didn&#8217;t receive account activation email

Accepted Answer

To complete your registration with TRASTRA, you need to follow the link in an activation email that will be sent to your email address.

In case if you haven’t received it, please verify the following:

Check your Spam/Junk or Trash/Deleted Items folders.
Whitelist trastra.com to ensure that your email provider does not block TRASTRA emails.
Make sure you provided a correct email when signing up. You can try to create a new account with the email address you used before. If the address is already in use, the system will inform you with the message: "An account under this email already exists.” Otherwise, a new account with the correct email will be created and an activation email will be sent.
If you didn’t get the activation email after two hours and the suggestions above don’t help, please contact our Customer Support (email: support@trastra.com or via live chat).

Question 23

Can I use TRASTRA account in any country?

Accepted Answer

We are strictly following the international financial regulations, thus we may restrict any activity shown from accounts on the following territories:

Algeria Angola Bangladesh The Central African Republic Congo, the Democratic Republic of the Congo Cote d'Ivoire Cuba Eritrea Guinea Guinea-Bissau Haiti Korea, Democratic People's Republic Libyan Arab Jamahiriya Malawi Morocco Myanmar

Nigeria The Northern Mariana Islands Rwanda Senegal Sierra Leone Somalia Sudan Swaziland The Syrian Arab Republic Tanzania, the United Republic of Tanzania Timor-Leste Uganda The United States The United States Minor The Outlying Islands Yemen

If you have questions, please do not hesitate to contact our Support Team (email: support@trastra.com or via live chat).

Question 24

How do I sign up in TRASTRA Web App?

Accepted Answer

To use TRASTRA Web App, please create an account with us.

Just click on the Sign up button in the upper right corner of the TRASTRA main page.
Enter your First and Last name, email, and password, agree with a user Agreement, check capture and click on the Sign Up button again (Figure 1-1):

Figure 1-1: Sign up page

You’ll receive a verification email from us. Be advised to check your spam box if you didn’t find it in the main folder. Be aware that the activation link is only active for 1 hour. If it is not used in that time, it will be expired. Please contact our Support Team (email: support@trastra.com or via live chat) or try to register another email address.
Click on the verification link, and you’ll be redirected back to TRASTRA. Now you can enter your TRASTRA account.

Once you pass verification successfully, you can add any of 6 TRASTRA crypto wallets. The account is private - only you can see your personal and transaction details. We recommend you to verify your account and order a TRASTRA Payment card for crypto exchanges.

Question 25

What is a mining fee?

Accepted Answer

Miner fees are given to incentivize bitcoin miners (and their operators) to confirm and secure crypto transactions by adding blocks to the blockchain. These funds are collected by the miners for their service. They don’t go to TRASTRA. The mining fee is determined by the amount of traffic on the network. The calculation is applied after the creation of an outgoing transaction. So, it can depend on the network’s volume and the exchange rates. In other words, when transaction activity is relatively low, mining fees are low too. If the transaction activity increases, mining fee rates will also increase. More information on bitcoin transaction fees can be found on BitcoinWiki. Check out TRASTRA fees.

Question 26

Why are we asking for Proof of Funds?

Accepted Answer

As you know, the European anti-money laundering directives (AMLD) are designed to prevent money laundering or terrorist financing and build a consistent regulatory environment across the EU. With this intention alone, we ask you to provide a statement of confirmation of your income source to establish a lawful nature of your past and present fiat/crypto transactions and business activities. Please note that TRASTRA is indeed a regulated entity, and since money laundering dominates the list of growing concerns for EU-regulated companies, our common interest dictates that TRASTRA doesn’t get fined, penalised, or otherwise sanctioned for EU regulations breaches. We view compliance as something that can enable rather than hinder our business practices. Staying focused on managing this increasingly complex area is TRASTRA’s way of reducing risk for ourselves and our clients. Please, read this blog post to find out more about the reasons and logistics behind Proof of Funds in the EEA

Question 27

What documents do I need to provide as Proof of Funds?

Accepted Answer

Typical proof of income documents are:

Payslip
Bank statement
Pertinent tax documents from your country of residence

Also, kindly select an activity relevant to you, which resulted in the depositing of crypto assets into your TRASTRA wallet, and provide us with its detailed description:

Purchase of cryptocurrencies through brokers and/or on exchanges
Statement of trading profits made through brokers and/or on exchanges
Statement of income from services (e.g. affiliate income or other services)
Statement of income from Initial Coin Offerings (ICO) and/or token sales
Statement of income from mining

We know, sounds a bit intimidating, but simple screenshots of the following activities in your broker/exchange account will be perfectly sufficient:

Screenshots of withdrawal confirmation displaying transaction details
Confirmation emails with proof of withdrawal
Transaction statement indicating withdrawal information to your TRASTRA wallet

Please read this blog post to find out more about the reasons and logistics behind Proof of Funds in the EEA

Question 28

Restoring 2FA (Two-factor Authentication) after phone was lost

Accepted Answer

If you’ve lost the phone that you used for Two-factor Authentication, you have two different options that can help you to restore access to your TRASTRA account: 1. Use the backup key You can easily restore the 2FA codes for your account if you saved the backup key (recovery key) provided when setting up your 2FA device. Follow these steps to recover the access: - Download the Google Authenticator app on your new phone. - Open the downloaded app, find and press "+" sign - Enter the backup key to Google Authenticator to add the code that is needed to log in to your TRASTRA account After that, you can sign in. 2. Contact customer support If you haven't saved the backup key, do not hesitate to contact our Support Team directly (email: support@trastra.com or via live chat). After proving your identity we can remove Two-factor authentication from your account to let you log in. In case you lost access to your phone number, associated with your TRASTRA account, you will be able to change it to a new one after successful login (this option is available in your profile).

Question 29

Personal Information

Accepted Answer

Your TRASTRA account contains your registered personal and contact information, including your full name, date of birth details, registered phone numbers, email addresses, and street addresses. TRASTRA stores and processes your personal information using third-party servers located in secure data centers, that are protected by firewalls and have restricted access in compliance with applicable regulations. We recommend that you fill in your profile personal information during account registration. After that, you can proceed with account verification and receive your personal Payment Account with IBAN.

Here are some useful tips:

Name. Please provide your real first and last name. Using a fake name or nickname is strictly forbidden.
Date of birth. Enter your real date of birth. The service is not provided for underage users (under 18 years old).
Billing address. It should be a physical address. Be aware that during the verification process we’ll ask you to provide us with proof of address to make sure that all data is correct.

You can also view your account personal and contact information on the TRASTRA applications for iOS and Android. Important: When your account is verified, you cannot make any changes to your profile. Please contact our Support Team directly if you require to update your information. Be ready to provide supporting documents such as a copy of your passport or other similar documents. Let us also know if your personal details have changed (such as you've changed your name or moved to another address). If your TRASTRA account is not verified yet and you wish to edit any personal details, go to the account and click on your name in the upper-right corner of the web page, choose the Profile option and make necessary updates.

Question 30

Steps to verify your TRASTRA account and upload documents

Accepted Answer

TRASTRA account verification is the process of confirming your identity based on provided documents. After verification, you will be able to activate 6 crypto wallets and to order your TRASTRA Payment card.

You need to pass 4 steps of verification procedure:

Phone number verification (Step 1);
Filling in your address (Step 2);
Document uploading (Step 3);
Liveness check (Step 4).

The full list of documents you have to upload during the procedure can be found here. Here's a quick guide on how to upload documentation to pass verification successfully.

Please log in to your TRASTRA account.
There are two ways for account verification. The first one is from the main dashboard on the right bottom corner, tap the blue button Order Card:

And the second one: from your profile page by tapping the Verify account button:

Step 1 - you will be directed to the phone number verification web page.

Select your country code and enter your phone number and hit Send me code. We’ll send you an activation code right away. If you haven’t get one, there is an option to resend it:

Step 2 - verification of your address is also required. Please fill in all fields here and provide your address:

Note, the information you provide during the verification process will be displayed in your account profile and your TRASTRA card will be delivered to this address. When all is completed, to continue the procedure, please click on the button Next (it will be active when all fields are done).

Step 3 - you will be required to verify your personal information. Here you need to upload your documentation.

Please select a type of ID.

A field to upload the document will be activated. Please attach the document to prove your name and date of birth by tapping the Upload document option.

When all is completed, to continue the procedure, please click on the button Next. 6. Step 4 - passing a liveness check. Please click the Start button and follow all the instructions.

Move closer or move back if it's needed.

Press Next button after successful face capture.

After passing all the steps you will receive a message that your documents are on review.

Please wait for a few minutes till our system makes all the checks and informs you about results. In case if you didn't pass the check, our system will inform you about it and describe the reason for rejection. You can press the button and try to upload the documents one more time.

If you are getting a rejection message, please read the article here. After that, you’ll get a notification message about successful account verification. You can go back to the main account dashboard. The status of your TRASTRA account will be changed to “Verified”. The details about how long the procedure lasts you can find here. It usually takes about 15 minutes but sometimes it may take up to 2 days. You can also verify your account using the TRASTRA applications for iOS and Android. See here how to pass verification via mobile application.

Question 31

Reference Currency

Accepted Answer

Reference currency helps you to see your total crypto balance in one currency (USD/GBP/EUR). In addition, you’ll see the converted amount to your reference currency under each amount of initial currency. This feature helps you to keep up to date with your balances and transactions. Check out what it looks like (Figure 1-1, 1-2, and 1-3):

Figure 1-1: Reference Currency. Buy Rate

Figure 1-2: Reference Currency. Sell Rate

Figure 1-3: Reference Currency. Choose crypto option

We’ll walk you through a few steps to change your reference currency on the website. Just navigate to your Profile Settings and choose the reference currency you want (USD/GBP/EUR) (Figure 1-4):

Figure 1-4: Reference Currency

You can also change your reference currency on the TRASTRA applications for iOS and Android.

Question 32

How do I get TRASTRA Multiple Crypto Wallets?

Accepted Answer

BTC wallet is set up automatically, as soon as you complete the following steps:

Fill in the signup form on the TRASTRA website and hit the ‘Sign Up’ blue button.
Check your inbox for the confirmation email. Follow the link in the email to confirm your registration.
Complete the Verification Process by uploading the required document and photo.
After successful verification, your Bitcoin wallet will be set up automatically and you can access it via the main dashboard.

You can further set up ETH, BCH, LTC, XRP, USDC, and USDT wallets manually. Please see details here.

Question 33

My verification request has been rejected, what should I do?

Accepted Answer

The full list of requirements and document upload guidelines for account verification can be found here. If you sent your documentation and got a rejection email from us, please contact the Support Team directly.

Question 34

How to use a Bitcoin wallet?

Accepted Answer

A blockchain Bitcoin wallet is basically the equivalent of a bank account. It allows you to receive bitcoins, store them, and then send them to others. When you sign up with TRASTRA, you receive a Bitcoin wallet automatically. How to use a blockchain Bitcoin wallet:

Please create an account and choose a strong password. In case you lose it, there is a "restore password" option.
As soon as your account is activated, you will have a Bitcoin Address, which you can use to receive payments - just email your address to another person, and they can send money directly to this address.

Important: Anyone who knows your address might be able to view your transactions and how many Bitcoins you own. If you transfer cryptocurrency from the TRASTRA wallet, there will be a notification to your registered email with the request to confirm a Bitcoin transfer. You need to select the link for confirmation. Otherwise, it will expire after 1 hour (Figure 1-1):

Figure 1-1: TRASTRA Wallets

There is also an option to select wallets for display if you have several crypto wallets (Figure 1-2):

Figure 1-2: TRASTRA Wallets for display

Question 35

Which cryptocurrencies can I use with my TRASTRA account?

Accepted Answer

There are 7 types of cryptocurrency you can use in TRASTRA account: Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Ripple (XRP), USDC (USD Coin), and Tether (USDT).

Question 36

What is two-factor authentication (2FA)?

Accepted Answer

Two-factor authentication (2FA) is an additional factor for authentication to secure your TRASTRA account. The first "factor" is your usual login and password for your TRASTRA account, and the second one is a code retrieved from an external device such as a cell phone, or a program on your personal computer. If somebody does compromise your password, they will still not have the code and, therefore, cannot access your account. Please download and use Google Authenticator in the App Store or the Google Play Store for it. We strongly recommend that you use 2FA to make sure only you can access your TRASTRA account from new devices as it is an additional level of security that provides more effective protection. Follow this guide to enable 2FA.

Question 37

How do I enable 2FA?

Accepted Answer

2FA makes it almost impossible for an unauthorized person to access your account as it provides an extra layer of security. There are a few steps to enable two-factor authentication on the Web App.

Log in to your account and click on your Profile name (upper-right corner of the web page), then choose Settings in the drop-down list (Figure 1-1):

Figure 1-1: Profile Settings

Click Turn On here (Figure 1-2):

Figure 1-2: 2FA activation button

Please scan the QR-code on the pop-up window with Google Authenticator or just enter a secret code that appears. Note, after 20 seconds, the code will expire, and a new code will be generated.

Then please tap the “Next: Confirm connection” blue button (Figure 1-3):

Figure 1-3: 2FA activation code

Just put the validation code in the field below to get the login approval started and tap Confirm (Figure 1-4):

Figure 1-4: 2FA authentication

5. You will receive a confirmation email at your registered email address that you enabled 2FA. When you enter your password and this 6-digit code, your account will be much better protected. Even if your password is compromised, there will be no unauthorized access to your account.

Question 38

How do I disable 2FA?

Accepted Answer

We strongly recommend that you use 2FA in your TRASTRA account as it prevents any unauthorized access to it. More details concerning 2FA protection can be found here. If for any reason you’d like to disable it, please follow these steps:

Log in to your account and go to Settings (upper-right corner).
Click Turn OFF 2FA here (Figure 1-1):

Figure 1-1: 2FA Authentication

After you click to turn OFF 2FA a pop up with 'code' input field appears. Please enter a valid code. Popup will be closed right away, and the switcher will be set to off. You will be shown a notification message that 2FA is disabled. Next time you will only need to enter the correct email and password to log in to your TRASTRA account.

Question 39

Why do I need to verify my account?

Accepted Answer

Due to the UK banking regulation 'Know Your Customer’ (KYC), and to prevent any corruption, financial crime, and fraud, we are required to verify the identity of our clients. In order to use more TRASTRA services, we do need to collect your personal information. Verification benefits With TRASTRA account verification you will get your free TRASTRA crypto wallets to buy, send and manage your BTC, ETH, BCH, LTC and XRP. The second benefit you will get is a possibility to order TRASTRA Payment card with the ability to exchange crypto into fiat and cash out using any POS system. For your convenience, you can buy and sell Bitcoins and other cryptocurrency using bank transfers. Read more about TRASTRA Payment card here.

Question 40

Can I use another person&#8217;s documents or data for creating and verifying my TRASTRA account?

Accepted Answer

Absolutely not. Using other people's documents or any information is considered as identity and financial fraud, and strictly prohibited in our service. Such documents cannot be accepted for TRASTRA account verification.

Question 41

Frequently asked questions about documents required for verification

Accepted Answer

In order to verify your TRASTRA account, it is required to confirm your Personal Information and Residential Address. PROOF OF IDENTITY

Submit one of the following types of documents:

Passport
National ID card (both sides)
Driving license
Residence permit

Note that the document has to be issued by one of the EEA countries. Additional documents can be requested by the compliance team for ID verification:

Certificate of residency (not older than 3 months), both sides
Government-issued documents with your photo

Requirements for a copy of your ID:

It must contain your photo, date of birth, a serial number, MRZ-code, and the expiration or validity date. (Paper ID document with old format without MRZ-code [e.g. Greek, Italian and etc.] are also supported)
It must be valid for another 6 months.
It must be written with Roman-alphabet letters (for documents which use non-Roman-alphabet characters such as Arabic or Chinese, a certified translation into English is required).

PROOF OF ADDRESS In some cases, we may require a proof of address document to prove your residence address. It could be:

Certificate of residency (not older than 3 months)
Credit card statement
Utility bill (not older than 60 days)
Tax return or council tax bill (dated within the last 12 months)
Bank statement of your current account (it should be stamped as a true copy by the issuing bank)

Proof of address requirements:

Should be with the applicant's name or the family name (subject to management's decision). It is strictly forbidden to use any other name than your own.

Should be the same address and postal code that you provided during registration.
Should be stamped by the issuing authority (except the utility bills).
We do not accept cell phone bills.
P.O. BOX address is not an acceptable form of a delivery address.

Important:

All documents must be written with Roman-alphabet letters or include a certified translation.
Please make sure the image is in high quality, unobstructed and is not cropped. The image must show a full document page.
Upload a scan or photo of your document. We do not accept screenshots.
Scan each document separately and include both sides. Where a document has stamps, seals or text on both sides of the page then both sides must be scanned.

Question 42

Capturing Document Images Best Practices

Accepted Answer

Document verification works best if you follow these general quality standards:

Place your ID on a dark and plain surface that contrasts the color of the ID to clearly detect edges.
Avoid any skewing. The image should not be skewed.
The device should be held directly above the document covering 85% of the overall image. Try not to shake the device when you are taking the image of the document. The image should be well-focused and non-blurry.
Ensure all 4 corners of the document are visible and no edge is cut off.
Remove any opaque objects that obstruct visibility (for example, hands). The document must be clear and flat without external visibility of any objects.
Ensure no shadows or holographic reflection are captured in the ID image. Keep in mind that shadows of your hands and body will be projected on the document when you capture it against the light. Normal daylight or a well-lit room is ideal.
Most documents have only one page that needs to be captured, for example, Passport Bio page. However, some documents are double sided, for example, a Biometric Residence Permit. If you need to capture both sides (front and back), each side must be a separate image.
JPEG is recommended but PNG is also acceptable with maximum file size: 5MB per image.

Please find here what documents you need to upload during account verification.

Question 43

What if my documents are not enough?

Accepted Answer

The full list of required documents you need to upload for account verification can be found here. If you have lack the documents to confirm your Personal Information or Residential Address the verification process will be rejected.

Question 44

I cannot upload documents because I keep getting a rejection message.

Accepted Answer

To avoid a rejection:

If you have any additional questions, do not hesitate to contact our Support Team, and we will be happy to help.

Question 45

How long does verification take?

Accepted Answer

The process of TRASTRA account verification takes up to 2 business days from the receipt of documents. Once your account is successfully verified, you’ll get a notification email from us. If your profile status is 'Non-verified', there is the ability to edit the profile and resend documents.

Question 46

What is TRASTRA ID and where can I find it?

Accepted Answer

TRASTRA ID (user identification) identifies a user on a system within the TRASTRA platform. It is also used to transfer funds internally between TRASTRA card holders. Please find here more details. You may find your TRASTRA ID using the following steps:

Log in to your TRASTRA account.
After that, from the main dashboard go to your profile information and use the drop-down list next to your full name in the right upper corner of the screen to access your profile personal details (Figure 1-1):

Figure 1-1: Access to profile information

3. Your TRASTRA ID is located in the main menu under the profile tab directly (Figure 1-2):

Figure 1-2: TRASTRA ID location

Important: Bear in mind that your TRASTRA ID is assigned automatically by the system when you activate your TRASTRA card and it cannot be changed.

Question 47

I forgot my password, what should I do?

Accepted Answer

A strong password is an extremely critical security feature that prevents any unauthorized access to the account. If you forget your TRASTRA account password or if you’d like to change it, simply go to the Sign Up page and click on the Forgot Password button (Figure 1-1):

Figure 1-1: Sign up page

You’ll be redirected to the Reset Password page where you will need to specify your email. Please fill in the field with your email and click on the Send Recovery Link button (Figure 1-2):

Figure 1-2: Reset password page

A confirmation link will be sent to your email. Be advised to check your spam folder if you didn’t find it in your inbox. Note, the link is valid for 1 hour only. Please follow the link in your email and you will be redirected to the TRASTRA website to enter a new password and confirm it. If you didn’t receive an email with a confirmation link or have any issues with your password reset, please contact our Support Team (email: support@trastra.com or via live chat), and we will be glad to help you.

Question 48

The New Device Confirmation link doesn&#8217;t work. What should I do?

Accepted Answer

Signing in to your TRASTRA account from a new device requires authorization from your side and ours. Our system will send you an email with the confirmation link. Please bear in mind the link is only active for one hour. After one hour, the link will expire. Missed a confirmation link? Don't worry - just log in to the account again from the device and get a new email with an active link.

Question 49

My email account was hacked

Accepted Answer

If your email address that is linked to your TRASTRA account was hacked, please contact our Support Team urgently! We’ll temporarily block your account until simple identity verification is passed. We’ll block any access to your account without delay to ensure that no one will have a chance to transfer funds from it. Account lockout is a transitional measure until identity verification is passed.

Question 50

My question isn&#8217;t here! How do I get help?

Accepted Answer

We would really like to assist you with any questions you might have about TRASTRA services. Please feel free to send an email at support@trastra.com or open a Live Chat with our Support Operator (available 8-17 UTC). We are only a message away and always happy to help!

Question 51

Why my card is not working?

Accepted Answer

Here are the reasons why your card might not work:

PIN/CVV tries exceeded
Entering the incorrect PIN
Blocked chip
Incorrect expiry date
Dormant account

Feel free to drop us a message if your TRASTRA Payment card is not working via (email: support@trastra.com ).

Question 52

About TRASTRA Payment Card

Accepted Answer

TRASTRA card is a plastic payment card that offers its owner (the cardholder) more convenience, security, and control.

The main characteristics and benefits of TRASTRA card:

Works online, offline, and internationally, making it simple for customers to use around the world.
You can top it up instantly by converting funds to EUR in your TRASTRA account.
Allows users to cash out funds (after crypto to fiat exchange) everywhere and as fast as possible.
Can be used at any place where regular payment cards are accepted: at home or abroad, it will act as a local card everywhere.
Convenient for offline purchasing via POS and can also be used for ATM withdrawals.

Question 53

How can I order the TRASTRA card?

Accepted Answer

Please follow the procedures mentioned below to order a TRASTRA Payment card:

Log in to your TRASTRA account and enter the main dashboard.
Make sure there are sufficient crypto funds in your TRASTRA multiple crypto wallets. Find more details about TRASTRA fees for card order here. If you need any step-by-step instructions on how to deposit funds on your crypto wallets, please click here.
Select the option Order Card under the tab Cards:

4. You will be taken to the next page. Refer to the standard fees and confirm them by clicking the Next button.

5. Make sure the shipping address is correct and hit Confirm.

6. If you have no funds in your crypto wallet, you can top it up directly from the Card Order form.

You can send funds from your external wallet to the generated address.

More detailed instructions on how to deposit funds on your crypto wallets you can find here. 7. Choose cryptocurrency you want to pay with, make sure you have the amount equal to 9€ and press the Order Card button.

Your TRASTRA card will be delivered within 7-10 shipping days. Note: when you receive your card, you need to activate it in your TRASTRA dashboard to start using it. If the card has not been delivered in the estimated timeframe, kindly contact support for the issue. You can also order your payment card using the TRASTRA applications for iOS and Android.

Question 54

List of 31 countries where you can order the TRASTRA Bitcoin Card

Accepted Answer

The full current list of 31 EEA countries for TRASTRA card delivery is the following:

Austria Belgium Bulgaria Czech Republic Croatia Cyprus Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy

Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom

TRASTRA cards are also issued and delivered to the French-administered territories outside Europe:

Guadeloupe
French Guiana,
Martinique
Reunion
Saint Martin.

We are widening our coverage to make TRASTRA available worldwide. To provide you with legal and reliable service, we undergo all local regulatory compliance procedures. As soon as they are met, we will launch our product in your country without any further delay. We will definitely keep you updated with the notification emails regarding this.

Question 55

Liste des pays de l&#8217;Espace Economique Européen (EEE) supportés par TRASTRA

Accepted Answer

TRASTRA offre des services de livraison et de distribution de cartes au sein de l'Espace Economique Européen (EEE). La liste complète des pays de l'EEE se trouve ici. Nous prévoyons d'étendre ces services dans un avenir proche. Toute expansion dans ce domaine sera annoncée individuellement à chaque client via le tableau de bord et par e-mail. L'Espace économique européen, abrégé en EEE, se compose des États membres de l'Union européenne (UE) et de trois pays de l'Association européenne de libre-échange (AELE) (Islande, Liechtenstein et Norvège, à l'exclusion de la Suisse). L'accord sur l'EEE est entré en vigueur le 1er janvier 1994. Il vise à renforcer les relations commerciales et économiques entre les parties contractantes et porte principalement sur les quatre piliers fondamentaux du marché intérieur, notamment : la libre circulation des marchandises, des personnes, des services et des capitaux. La disponibilité de données statistiques comparables est considérée comme pertinente pour les quatre libertés et est donc incluse dans l'accord. EU enlargements Les élargissements de l'UE ont eu un impact direct sur l'accord EEE, et l'EEE élargi comprend désormais 30 pays (les pays de l'AELE en italique) :

Belgique	(BE)	Espagne	(ES)	Hongrie	(HU)	Slovaquie	(SK)
Bulgarie	(BG)	France	(FR)	Malte	(MT)	Finlande	(FI)
République tchèque	(CZ)	Croatie	(HR)	Pays-Bas	(NL)	Suède	(SE)
Danemark	(DK)	Italie	(IT)	Autriche	(AT)	Allemagne	(DE)
Chypre	(CY)	Pologne	(PL)	Islande	(IS)	Estonie	(EE)
Lettonie	(LV)	Portugal	(PT)	Liechtenstein	(LI)	Irlande	(IE)
Lituanie	(LT)	Roumanie	(RO)	Norvège	(NO)	Grèce	(EL)
Luxembourg	(LU)	Slovénie	(SI)

Question 56

How do I activate my TRASTRA Payment Card?

Accepted Answer

TRASTRA Payment card can only be used once you have received and activated it. Note, you cannot activate the card if it has not arrived yet.

Here's a quick guide that helps to activate your card:

To get started, log in to your TRASTRA account.
Locate the Cards section on the main dashboard.
Click the Activate button (Figure 1-1):

Figure 1-1: The Activate card button

There is also an activation feature under the Exchange Funds option (Figure 1-2):

Figure 1-2: The Activate card button 2

When you tap the Activate button, there will be a pop-up with the request to fill in your CVV code from the card (Figure 1-3):

Figure 1-3: Pop-up with CVV code request

Your CVV (Card Verification Value) number can be located by looking on the back side of your TRASTRA debit card, as illustrated in the image below (Figure 1-4):

Figure 1-4: CVV number location

Enter 3- digits CVV code and hit Confirm.

You can also activate your payment card using the TRASTRA applications for iOS and Android. Would you like to know how to find your personal PIN-code from TRASTRA Payment card? Please click here for more information. If you have any issues with your TRASTRA Payment card activation process, don’t hesitate to contact our Support Team directly (email: support@trastra.com or via live chat).

Question 57

Can I pay for TRASTRA card with another crypto except BTC?

Accepted Answer

At the moment, it is possible to pay with BTC, ETH, LTC, XRP, BCH, USDC, and USDT wallet. The wallet needs to be activated after account verification and there should be sufficient crypto funds present. Please find here, detailed information and very easy steps on how to top up the wallet. After the card order, the appropriate amount of 9 Euro will be deducted from the crypto balance which is directly related to the real-time market rate at the moment of the order.

Question 58

Can I pay for my TRASTRA card with fiat money?

Accepted Answer

Currently, a payment for the TRASTRA card technically needs to be done through your Crypto wallet. You can buy crypto and put it on your crypto balance. To buy crypto using any bank card, please click here. To top up your BTC wallet, please click here.

Question 59

Can I change the address of the card delivery?

Accepted Answer

Unfortunately, the address of the card delivery cannot be changed as it is linked to the address you use during your account verification which is a crucial procedure to validate your account. During the verification procedure, the client must enter the current address of residence which is automatically saved in the system as default for further integration of the client in the TRASTRA platform, hence changing the address is not possible.

Please bear in mind that to order a card, you must follow the verification process first and it is important to add current and correct details of your residence as the application is checked thoroughly by our compliance team. In case there is an issue or you have entered the wrong address and have not passed verification, please contact our Support Team for any help.

Question 60

Can I have more than one card for my TRASTRA account?

Accepted Answer

We are currently offering a maximum order limit of one EURO plastic card per verified user. At one particular time, a single user can obtain only a single card for the Euro currency from the user account. In case an additional card order is required for the family member or friend - please create a separate TRASTRA account. You can get a bonus by using a referral link. Please find out more about the benefits of using TRASTRA card here.

Question 61

How long does it take to get the Bitcoin debit card from TRASTRA?

Accepted Answer

The TRASTRA payment card is currently delivered through a standardized third-party shipping operator internationally and we do not have a contract that has any integration. Hence the standard shipping time for international deliveries is up to 7-10 business days. Unfortunately, there is no expedited delivery option since the undertaking party has no such functionality to have express delivery.

Question 62

How to track TRASTRA Card order?

Accepted Answer

Unfortunately, we are currently not integrated into a particular shipping operator, hence we are unable to provide our clients with the tracking number. However, we wish to inform you that standard international shipping takes about 7-10 business days to be delivered. TRASTRA takes full responsibility for the issuance and delivery of the package containing your card to the referred countries in our list (the list can be found here). It would be very much appreciated if you kindly refer to the same before going through the process of ordering a TRASTRA card. If you do not receive the package within the estimated delivery time, do not hesitate to contact our Support Team and your issue will be escalated to the logistics experts involved (email: support@trastra.com or via live chat).

Question 63

How do I find my PIN-code from TRASTRA Payment card?

Accepted Answer

Your personal PIN-code is the secret code that is required when using your card while cash withdrawal from ATMs and also for making purchases. For security purposes never share this number with anyone. You can access your PIN-code after TRASTRA Payment card activation only. A guide on how to activate TRASTRA Payment card can be found here. Once your card is activated, please receive (view) your card’s PIN code by this way:

Locate the Cards section on the main dashboard and tap there. A pop-up with two options will appear (Figure 1-1):

Figure 1-1: Pop-up with a PIN request

Click on the Get Pin button on the pop-up and there will be a request for providing your 3- digits CVV code from the card. Fill in the field with the CVV and tap Confirm (Figure 1-2):

Figure 1-2: CVV field request for receiving a PIN

Once the correct CVV code is provided, you can view your personal PIN-code (Figure 1-3):

Figure 1-3: Pop-up with a PIN

You can also view your PIN code on the applications for iOS and Android.

Question 64

Where can I find CVV code and other secure information on my TRASTRA card?

Accepted Answer

The CVV2 code (Card Verification Value) is the three-digit number printed in the signature space on the back of your TRASTRA card, we must remind you that the CVV number is always the last group of numbers in the signature space on the back of the card and thus it is not a part of the main card number on TRASTRA payment card which refers to the card itself.

Please look through the following points in order to find the secure information ( which includes the CVV number) on your card:

Firstly, kindly turn your card over and look at the signature box on the backside of your TRASTRA card.
You should see the last four digits followed by a special 3-digit code. This 3-digit code is your CVV number / Card Security Code, which can be used for online purchases or transactions related to the CVV code (Figure 1-1):

Figure 1-1: CVV number location

It is crucially important to note that the fact, the CVV should be kept strictly confidential to the cardholder and should not be shared with anyone, hence it is a kind request not to share the code with anyone under any circumstance to any unknown party to prevent any unauthorized activities.

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