Top Questions

Steps to verify your TRASTRA account and upload documents

How can I order the TRASTRA card?

How long does it take to send cryptocurrency?

List of 31 countries where you can order the TRASTRA Bitcoin Card

Liste des pays de l’Espace Economique Européen (EEE) supportés par TRASTRA

How do I activate my TRASTRA Payment Card?

How to buy cryptocurrencies?

How do I withdraw and use crypto funds from TRASTRA account?

My verification request has been rejected, what should I do?

My exchange transaction failed. What should I do?

I didn’t receive a bank transfer. What should I do?

TRASTRA Referral Program

About Referral Program

Getting Started with TRASTRA

Bitcoin – What is it?

What is Ethereum (ETH)?

Bitcoin Cash – What is it?

What is Litecoin (LTC)?

What is Ripple (XRP)?

How to buy Bitcoin or Ethereum (BTC/ETH)

How to buy Bitcoin Cash, Litecoin, Ripple, USDC and USDT

What is TRASTRA and why should I trust it?

How to get started with a TRASTRA Crypto Wallet?

I didn’t receive account activation email

Can I use TRASTRA account in any country?

How do I sign up in TRASTRA Web App?

What is a mining fee?

TRASTRA Account

Why are we asking for Proof of Funds?

What documents do I need to provide as Proof of Funds?

Restoring 2FA (Two-factor Authentication) after phone was lost

Personal Information

Steps to verify your TRASTRA account and upload documents

Reference Currency

How do I get TRASTRA Multiple Crypto Wallets?

My verification request has been rejected, what should I do?

How to use a Bitcoin wallet?

Which cryptocurrencies can I use with my TRASTRA account?

What is two-factor authentication (2FA)?

How do I enable 2FA?

How do I disable 2FA?

Why do I need to verify my account?

Can I use another person’s documents or data for creating and verifying my TRASTRA account?

Frequently asked questions about documents required for verification

Capturing Document Images Best Practices

What if my documents are not enough?

I cannot upload documents because I keep getting a rejection message.

How long does verification take?

What is TRASTRA ID and where can I find it?

I forgot my password, what should I do?

The New Device Confirmation link doesn’t work. What should I do?

My email account was hacked

My question isn’t here! How do I get help?

TRASTRA Crypto Debit Card

Why my card is not working?

About TRASTRA Payment Card

How can I order the TRASTRA card?

List of 31 countries where you can order the TRASTRA Bitcoin Card

Liste des pays de l’Espace Economique Européen (EEE) supportés par TRASTRA

How do I activate my TRASTRA Payment Card?

Can I pay for TRASTRA card with another crypto except BTC?

Can I pay for my TRASTRA card with fiat money?

Can I change the address of the card delivery?

Can I have more than one card for my TRASTRA account?

How long does it take to get the Bitcoin debit card from TRASTRA?

How to track TRASTRA Card order?

How do I find my PIN-code from TRASTRA Payment card?

Where can I find CVV code and other secure information on my TRASTRA card?

How do I add funds to my TRASTRA card?

How can I convert cryptocurrency to cash?

How do I send money from my TRASTRA Card to my Bank account?

How can I transfer funds internally between TRASTRA cards?

How do I block my TRASTRA Card?

3D secure for Visa

My exchange transaction failed. What should I do?

TRASTRA Mobile App

How do I exchange funds with the TRASTRA Mobile App?

How can I get personal Information in the TRASTRA Mobile App?

How do I get verified with the TRASTRA Mobile App?

How can I change reference currency in the Mobile app?

How to enable 2FA in the TRASTRA Mobile App

What is a built-in QR scanner?

Managing your TRASTRA Account in the Mobile App

How to get the TRASTRA App?

How do I get the transaction details in the TRASTRA Mobile App?

How do I send and add crypto with the TRASTRA Mobile App?

TRASTRA Cryptocurrency Wallet

What is TRASTRA Multiple Crypto Wallets?

What are the benefits of cryptocurrency wallets from TRASTRA?

How do I create a TRASTRA Crypto wallet?

How long does it take to send cryptocurrency?

How to buy cryptocurrencies?

What is a Bitcoin Wallet/Bitcoin Address?

How do I add/send crypto funds to my TRASTRA Multiple Crypto Wallets?

How do I deposit funds to my TRASTRA account?

How do I withdraw and use crypto funds from TRASTRA account?

How do I keep my wallet safe?

Can I choose the transaction priority when sending BTC?

Can I withdraw funds/money to another personal account?

How do I send funds from my TRASTRA Multiple Crypto wallets?

How do I withdraw funds in ETH?

What is the Ripple destination tag and where do I find it?

What happens when I do not use destination tag with XRP?

How do I exchange crypto to FIAT (Euro) and vice versa?

How can I transfer money to business or friend?

Where can I check the status of transaction?

Failed bitcoin transaction. What should I do?

Why is my transaction still pending?

Can I cancel or reverse a crypto transfer?

Crypto Accounts with IBAN from TRASTRA

How can I top up my TRASTRA account via IBAN bank transfer?

IBAN transfer to external account

What is a SEPA transfer?

All about TRASTRA Crypto accounts with IBAN

What is TRASTRA account Verification?

Which currencies are supported for SEPA transfers?

Which countries are in the SEPA zone?

Which currencies are supported for wire transfers?

Are there any limits to incoming transfers?

Can I receive a transfer from another person’s bank account?

Can I make transfers to any bank account?

How long does it take to transfer money with TRASTRA?

What can I do if I transferred money to the wrong account?

Can I recall or cancel a completed transfer?

I didn’t receive a bank transfer. What should I do?