How Can We Help?

My exchange transaction failed. What should I do?

No worries, a failed transaction does not mean that your funds were lost.

If your transaction during an exchange didn’t go through for any reason, it means that we will monitor it and process it accordingly.

If you would like it to be processed immediately, please contact our Support team and provide the details at email: [email protected].

When you reach out, kindly let us know the transaction ID, amount, and time. Our TRASTRA Support Team will assist you.