Getting Started
What is TRASTRA and why should I trust it?
I didn’t receive account activation email
Can I use TRASTRA account in my country?
How do I sign up in TRASTRA Web App?
TRASTRA Account
How do I get a TRASTRA wallet?
How do I use a Bitcoin wallet?
Can I use other cryptocurrencies in my TRASTRA account?
What is two-factor authentication (2FA)?
Is it possible to change my account email address?
Why do I need to verify my account?
Can I use another person’s documents or data for creating and verifying my TRASTRA account?
What documents do I have to upload?
Capturing Document Images Best Practices
What if my documents are not enough?
How do I verify my account and upload documents?
I cannot upload documents because I keep getting a rejection message.
My verification request has been rejected, what should I do?
How long does verification take?
I forgot my password, what should I do?
The New Device Confirmation link doesn’t work. What should I do?
My email account was hacked
My question isn’t here! How do I get help?
TRASTRA Card
About TRASTRA Payment Card
Countries in the European Economic Area (EEA)
What is the list of supported countries for TRASTRA Payment Card issuance and delivery?
How can I order the TRASTRA Card?
Can I pay for TRASTRA card with another crypto except BTC?
Can I pay for my TRASTRA card with fiat money?
Can I have more than one card for my TRASTRA account?
Can I change the address of the card delivery?
How long does TRASTRA card delivery take? TRASTRA plastic card delivery types.
How to track TRASTRA Card order?
What should I do if I haven’t received my card on time?
How do I add funds to my TRASTRA card?
How can I convert cryptocurrency to cash?
How do I send money from my TRASTRA Card to my Bank account?
Where can I find CVV2 code and other secure information on my TRASTRA card?
How do I block my TRASTRA Card?
TRASTRA Wallet
What is a TRASTRA Bitcoin/Ethereum wallet?
What are the benefits of the TRASTRA Bitcoin wallet?
How do I create a TRASTRA wallet and how many wallets can I have on my account?
What is a Bitcoin Wallet/Bitcoin Address?
How do I add BTC/ETH to My TRASTRA Wallet?
How do I keep my wallet safe?
How do I deposit funds to my TRASTRA account?
How do I withdraw funds from TRASTRA account?
Can I withdraw to another personal account?
How do I send funds from my TRASTRA BTC/ETH wallet?
How do I exchange crypto to FIAT and vice versa?
How can I transfer money to business or friend?
How long does it take to send Bitcoin or Ethereum?
Where can I check the status of transaction?
Failed bitcoin transaction. What should I do?
Why is my transaction still pending?
Can I cancel or reverse a crypto transfer?
TRASTRA Payment Account with IBAN
What is TRASTRA Payment account with IBAN?
What is Payment account verification?
Where can I transfer money to?
Which currencies are supported for SEPA transfers?
Which countries are in the SEPA zone?
Which currencies are supported for wire transfers?
Are there any limits to my TRASTRA account? And what are they?
How can I top up my TRASTRA account via bank transfer?
How do I withdraw funds from my TRASTRA Payment Account with IBAN?
Do I have to enter my recipient’s name?
Can I make transfers to any bank account?
Can I receive a transfer from another person’s bank account?
How long does it take to transfer money with TRASTRA?
How can I confirm that my wire transfer has been allocated to the final receiver?
I didn’t receive a bank transfer. What should I do?
What transaction details will my recipient see on the account?
My exchange transaction failed. What should I do?
My recipient did not receive the money. What should I do?
What can I do if I transferred money to the wrong account?
Can I recall or cancel a completed transfer?
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