Top Questions

List of countries in the European Economic Area (EEA) supported by TRASTRA

Steps to verify your TRASTRA account and upload documents

My verification request has been rejected, what should I do?

How can I order the TRASTRA card?

How do I activate my TRASTRA Payment Card?

How long does it take to send cryptocurrency?

How to buy cryptocurrencies?

How do I withdraw and use crypto funds from TRASTRA account?

My exchange transaction failed. What should I do?

I didn’t receive a bank transfer. What should I do?

TRASTRA Referral Program

About Referral Program

Getting Started with TRASTRA

Bitcoin – What is it?

What is Ethereum (ETH)?

Bitcoin Cash – What is it?

What is Litecoin (LTC)?

What is Ripple (XRP)?

How to buy Bitcoin or Ethereum (BTC/ETH)

How to buy Bitcoin Cash, Litecoin, Ripple and USD Coin

What is TRASTRA and why should I trust it?

How to get started with a TRASTRA Crypto Wallet?

I didn’t receive account activation email

Can I use TRASTRA account in any country?

How do I sign up in TRASTRA Web App?

What is a mining fee?

TRASTRA Account

Restoring 2FA (Two-factor Authentication) after phone was lost

Personal Information

Reference Currency

Steps to verify your TRASTRA account and upload documents

My verification request has been rejected, what should I do?

How do I get TRASTRA Multiple Crypto Wallets?

How to use a Bitcoin wallet?

Which cryptocurrencies can I use with my TRASTRA account?

What is two-factor authentication (2FA)?

How do I enable 2FA?

How do I disable 2FA?

Why do I need to verify my account?

Can I use another person’s documents or data for creating and verifying my TRASTRA account?

Frequently asked questions about documents required for verification

Capturing Document Images Best Practices

What if my documents are not enough?

I cannot upload documents because I keep getting a rejection message.

How long does verification take?

What is TRASTRA ID and where can I find it?

I forgot my password, what should I do?

The New Device Confirmation link doesn’t work. What should I do?

My email account was hacked

My question isn’t here! How do I get help?

TRASTRA Crypto Debit Card

About TRASTRA Payment Card

List of 31 countries where you can order the TRASTRA Bitcoin Card

List of countries in the European Economic Area (EEA) supported by TRASTRA

Can I pay for TRASTRA card with another crypto except BTC?

Can I pay for my TRASTRA card with fiat money?

Can I have more than one card for my TRASTRA account?

Can I change the address of the card delivery?

How long does it take to get the Bitcoin debit card from TRASTRA?

How to track TRASTRA Card order?

What should I do if I haven’t received my card on time?

How can I order the TRASTRA card?

How do I find my PIN-code from TRASTRA Payment card?

How do I add funds to my TRASTRA card? (exchange crypto into Euro cash)

How can I convert cryptocurrency to cash?

How do I send money from my TRASTRA Card to my Bank account?

Where can I find CVV2 code and other secure information on my TRASTRA card?

How can I transfer funds internally between TRASTRA cards?

How do I block my TRASTRA Card?

3D secure for Visa

How do I activate my TRASTRA Payment Card?

My exchange transaction failed. What should I do?

TRASTRA Cryptocurrency Wallet

What is TRASTRA Multiple Crypto Wallets?

What are the benefits of cryptocurrency wallets from TRASTRA?

How do I create a TRASTRA Crypto wallet?

How long does it take to send cryptocurrency?

What is a Bitcoin Wallet/Bitcoin Address?

How do I add/send crypto funds to my TRASTRA Multiple Crypto Wallets?

How do I deposit funds to my TRASTRA account?

How to buy cryptocurrencies?

How do I keep my wallet safe?

Can I choose the transaction priority when sending BTC?

Can I withdraw funds/money to another personal account?

How do I send funds from my TRASTRA Multiple Crypto wallets?

How do I withdraw funds in ETH?

What is the Ripple destination tag and where do I find it?

How do I exchange crypto to FIAT (Euro) and vice versa?

How can I transfer money to business or friend?

How do I withdraw and use crypto funds from TRASTRA account?

Where can I check the status of transaction?

Failed bitcoin transaction. What should I do?

Why is my transaction still pending?

Can I cancel or reverse a crypto transfer?

TRASTRA Mobile App

How do I exchange funds with the TRASTRA Mobile App?

How can I get personal Information in the TRASTRA Mobile App?

How do I get verified with the TRASTRA Mobile App?

How can I change reference currency in the Mobile app?

How to enable 2FA in the TRASTRA Mobile App

What is a built-in QR scanner?

Managing your TRASTRA Account in the Mobile App

How to get the TRASTRA App?

How do I get the transaction details in the TRASTRA Mobile App?

How do I send and add crypto with the TRASTRA Mobile App?

Crypto Accounts with IBAN from TRASTRA

What is a SEPA transfer?

All about TRASTRA Crypto accounts with IBAN

What is TRASTRA account Verification?

IBAN transfer to external account

Which currencies are supported for SEPA transfers?

Which countries are in the SEPA zone?

Which currencies are supported for wire transfers?

Are there any limits to incoming transfers?

How can I top up my TRASTRA account via IBAN bank transfer?

Can I receive a transfer from another person’s bank account?

Can I make transfers to any bank account?

How long does it take to transfer money with TRASTRA?

What can I do if I transferred money to the wrong account?

Can I recall or cancel a completed transfer?

I didn’t receive a bank transfer. What should I do?