I cannot upload documents because I keep getting a rejection message.
To avoid a rejection:
- Verify that you are uploading proper documents. What documents you have to upload can be found here.
- Check that the document is in JPG, JPEG or PNG formats.
- Check that the file size is less than 5 MB.
- Please do not upload the same document twice as we won’t accept it.
- Make sure you are uploading an image that shows the entire document.
- Check that your document is valid.
- Double check that all fields contain the correct information.
- We only accept a good quality, color-scanned copy of the document.
If you have any additional questions, do not hesitate to contact our Support Team, and we will be happy to help.