Getting Started

What is Bitcoin?

What is Ethereum?

What is Bitcoin Cash?

What is Litecoin?

What is Ripple?

How to buy BTC/ETH

How to buy Bitcoin Cash, Litecoin and Ripple

What is TRASTRA and why should I trust it?

How to start?

I didn’t receive account activation email

Can I use TRASTRA account in any country?

How do I sign up in TRASTRA Web App?

What is a mining fee?


Personal Information

Reference Currency

How do I get TRASTRA Multiple Crypto Wallets?

How do I use a Bitcoin wallet?

Can I use other cryptocurrencies in my TRASTRA account?

What is two-factor authentication (2FA)?

How do I enable 2FA?

How do I disable 2FA?

Is it possible to change my account email address?

Why do I need to verify my account?

Can I use another person’s documents or data for creating and verifying my TRASTRA account?

What documents do I have to upload?

Capturing Document Images Best Practices

What if my documents are not enough?

How do I verify my account and upload documents?

I cannot upload documents because I keep getting a rejection message.

My verification request has been rejected, what should I do?

How long does verification take?

What is TRASTRA ID and where can I find it?

I forgot my password, what should I do?

The New Device Confirmation link doesn’t work. What should I do?

My email account was hacked

My question isn’t here! How do I get help?

PRO status from TRASTRA


About TRASTRA Payment Card

Countries in the European Economic Area (EEA)

What is the list of supported countries for TRASTRA Payment Card issuance and delivery?

How can I order the TRASTRA card?

Can I pay for TRASTRA card with another crypto except BTC?

Can I pay for my TRASTRA card with fiat money?

Can I have more than one card for my TRASTRA account?

Can I change the address of the card delivery?

How long does TRASTRA card delivery take? TRASTRA plastic card delivery types

How to track TRASTRA Card order?

What should I do if I haven’t received my card on time?

How do I activate my TRASTRA Payment Card?

How do I find my PIN-code from TRASTRA Payment card?

How do I add funds to my TRASTRA card? (exchange crypto into Euro cash)

How can I convert cryptocurrency to cash?

How do I send money from my TRASTRA Card to my Bank account?

Where can I find CVV2 code and other secure information on my TRASTRA card?

How can I transfer funds internally between TRASTRA cards?

How do I block my TRASTRA Card?

3D secure for Visa


What is TRASTRA Multiple Crypto Wallets?

What are the benefits of TRASTRA Multiple Crypto Wallets?

How do I create a TRASTRA Crypto wallet and how many wallets can I have on my account?

How to buy crypto?

What is a Bitcoin Wallet/Bitcoin Address?

How do I add/send crypto funds to my TRASTRA Multiple Crypto Wallets?

How do I deposit funds to my TRASTRA account?

How do I withdraw and use crypto funds from TRASTRA account?

How do I keep my wallet safe?

Can I choose the transaction priority when sending BTC?

Can I withdraw funds/money to another personal account?

How do I send funds from my TRASTRA Multiple Crypto wallets?

How do I withdraw funds in ETH?

What is the Ripple destination tag and where do I find it?

How do I exchange crypto to FIAT (Euro) and vice versa?

How can I transfer money to business or friend?

How long does it take to send cryptocurrency?

Where can I check the status of transaction?

Failed bitcoin transaction. What should I do?

Why is my transaction still pending?

Can I cancel or reverse a crypto transfer?

TRASTRA Mobile App

How do I exchange funds with the TRASTRA Mobile App?

How can I get personal Information in the TRASTRA Mobile App?

How do I get verified with the TRASTRA Mobile App?

How can I change reference currency in the Mobile app?

How to enable 2FA in the TRASTRA Mobile App

What is a built-in QR scanner?

Managing your TRASTRA Account in the Mobile App

Where do I get the TRASTRA Mobile App?

How do I get the transaction details in the TRASTRA Mobile App?

How do I send and add crypto with the TRASTRA Mobile App?

TRASTRA Referral Program

TRASTRA Referral Program

TRASTRA Payment Account with IBAN

What is a SEPA transfer?

What is TRASTRA Payment account with IBAN?

What is Payment account verification?

Where can I transfer money to?

Which currencies are supported for SEPA transfers?

Which countries are in the SEPA zone?

Which currencies are supported for wire transfers?

Are there any limits to my TRASTRA account? And what are they?

How can I top up my TRASTRA account via bank transfer?

How do I withdraw funds from my TRASTRA Payment Account with IBAN?

Do I have to enter my recipient’s name?

Can I receive a transfer from another person’s bank account?

Can I make transfers to any bank account?

How long does it take to transfer money with TRASTRA?

How can I confirm that my wire transfer has been allocated to the final receiver?

I didn’t receive a bank transfer. What should I do?

What transaction details will my recipient see on the account?

My exchange transaction failed. What should I do?

My recipient did not receive the money. What should I do?

What can I do if I transferred money to the wrong account?

Can I recall or cancel a completed transfer?